A ward about LTT.

Of course all of you my dear fellow libyan surfers knows who's LTT, its Libya telecom and technology. Our most feared ISP and the only one so far as well as in the foreseen future. First I have to admit, those guys did a good job. Ok it was the Libyan way but it still a good job. It's because of them allot of us is able to stay connected with the outer world, and I'm sure its not easy at all to deliver good connectivity over our decades old communication infrastructure. I have been there with the cost per hour for dialup was 9 Libyan Dinars around 8 years ago , where you have to redial 100's of times to get connected. and today their dialup is ok and their ADSL is acceptable. So if you compare Libya to Libya things is going, but if you compare LTT to other ISP's in the other world, well, I don't see space to compare because LTT is decades behind. I totally understand that the budget required to update the infrastructure of communication network with a country of the size of Libya is huge and may be it gonna take decades to return the investment, but it's your duty to do it. you want to be the only one fine by me, but do your job. try to be the only choice because you are the best not because you are the only available choice. And stop dealing with your customers from above. You are obliged t provide them the service and it's not a gift. And please put someone on the phone for technical support, and if you got one already someone should explain to him what does it mean technical support. For god sake, we just need someone to tell us that there's a general problem and the service is down so we don't waste our time trying to figure out what's wrong with our routers or computers. we don't want him to explain the technical details of the problem, just saying we have problems and it will be solved soon. You are a technology company, put an answer machine playing a recorded message if you can't afford a human one…. Maybe you are the only company in the world whom its technical support never answer the phone if there's a problem. Ok, by experience now we know if they don't answer it means they have a problem. Beside this I'm sure all the people working there are fine boys and girls and they are trying to do a good job, but they are not qualified enough to do it. So please charge us more and get the best of the best to work for you. Communications is the road to the future, the size of your broadband connection is equivalent to the width of that road.

Ah, no harm feelings. Please don't disconnect my subscription. J, you know, I got no other options…

Have a nice day every one…